Refund policy

Last updated: 04/07/2025

your-orenda.com is a trading name of Orenda World Ltd, registered in England and Wales (Company No. 16485721). Registered office: Brulimar House, Jubilee Road, Middleton, United Kingdom, M24 2LX.

1. Your Right to Cancel

You have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013. To exercise this right, please notify us by email at support@your-orenda.com within 14 days of delivery.

2. Returns

Returns are accepted within 14 days of receipt of your order.
Items must be unused, in their original packaging, and in a resalable condition.
Certain items (such as personalised or perishable goods) may be exempt from return; these exceptions will be clearly stated at the time of purchase.

3. How to Return an Item

To initiate a return, please contact us at support@your-orenda.com with your order number and reason for return. We will provide instructions for returning your item.

You are responsible for the cost of returning the item unless the goods are faulty or sent in error.
Please retain proof of postage for your records.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 14 days of receiving the returned goods.
Original shipping costs are only refunded if the item is faulty or sent in error.

5. Faulty or Incorrect Goods

If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery. We will arrange for a replacement or a full refund, including any return postage costs.